Seorang ilmuwan Inggris , Lord Kelvin mengatakan
“I often say that when you can measure what you are speaking about, and express it in numbers, you know something about it; but when you cannot measure it, when you cannot express it in numbers, your knowledge is of a meager and unsatisfactory kind”.
Atau
“If you can not measure it, you can not improve it.”
Ini merupakan hal yang dipercaya dan menjadi titik tolak dari penelitian Norton dan Kaplan dalam membuat Balance Score Card.
Menurut pendapat sdr, apakah benar pernyataam “If you can not measure it, you can not improve it.” tsb? Jelaskan pendapat sdr.